At first, VEGA implemented a tactical eBanking solution to remedy the bank's predicament in the short term The solution achieved the desired outcomes, allowing Kleinwort Hambros extra time to complete necessary changes on their existing internet banking solution.
In addition to meeting regulatory requirements. the new solution from VEGA provided better functionality, improved customer engagement rates, and increased the number of customers using internet banking as welt as the frequency of internet banking activity
The new platform also (everaged multiple security capabilities, including user-friendly two-factor authentication from VEGA's partner OneSpan. Through OneSpan's Mobile Authenticator Studio, the new internet banking application leveraged a highly secure authenticator app. As a result, rather than relying on static passwords. clients now received one-time passwords delivered via push notification to their phone. In addition, the authenticator app was protected with built-in app security known as app shielding or RASP, which protects the bank's customers by hardening the app against the latest mobile threats. Both the app shielding and push notifications were quick to implement - and the push notifications were well received by clients.
Once migration from the previous internet banking solution was finalised and legacy services were decommissioned, VEGA's internet banking application became a strategic, long-term, customer-facing platform. Throughout this Journey, Vega Solutions has proven to be a flexible and reliable partner. from the implementation period to day-to-day support after the application was deployed